CUSTOMER CARE - FAQ
Contact
Please contact us for more information or if you have any questions. connie@adoralane.com
Order and Payment Options
Our website is always open! Checkout is through paypal and will accept your bank transfer or credit card. You don't need to have a pay pal account to use your credit card and there is absolutely no fee to you for using this service!
please note: e-checks payments may take up to 10 days to clear.
Availability
In the event that an item you ordered is no longer available, we will contact you to arrange a refund or give you the opportunity to choose another item.
Shipping
Packages will be shipped via Canada Post and you will be notified when your package has been mailed. Items will be shipped using the most efficient and economical rates. If you have a shipping preference (ie: xpresspost), please contact me before checkout. To avoid stray packages, please ensure that your paypal address is correct. .
Our Guarantee
Returns & Exchanges
I understand that shopping online is not always easy and want you to be 100% satisfied with your purchase! If you order an item and it’s not what you expected, please contact me for an exchange or refund within 7 days of receipt.
Shipping costs will not be refunded (unless item is defective) and items must be returned in original condition with original packaging.
All jewelry is inspected and polished before shipping but should you receive a defective item, please contact us immediately to arrange for an exchange.
Please understand that due to hygienic reasons, Belly Rings are non-refundable unless defective.
Earrings are subject to a $5.00 restocking fee.
Repairs
Providing there is no obvious signs of misuse, items will be repaired free of charge for one year from date of purchase. Shipping and replacement parts are the responsibility of the buyer.
Product Variation
As each item is handmade, please expect some variations in stones and design. Slight variations are to be expected and that's what makes your handmade jewelry unique!
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